Frequently Asked Questions
Everything you need to know about your REP Fitness gear and orders.
How long does shipping take for heavy gym equipment?
Most orders are processed within 1-2 business days. Freight shipping for larger items like power racks or functional trainers typically takes 5-10 business days depending on your location.
Do you offer a warranty on your strength equipment?
Yes, we offer industry-leading warranties. Our frames and structural welds on power racks often carry a lifetime warranty, while moving parts and cables are covered for 1 year.
Can I return a product if it doesn't fit my home gym space?
We offer a 30-day return policy on most items. Products must be in their original packaging and in like-new condition. Please note that return shipping costs for heavy equipment may apply.
Are your weight plates sold in pairs or individually?
Most of our iron plates and bumper plates are sold in pairs, while specialty items like dumbbells or heavy kettlebells are often sold individually. Please check the specific product description for details.
Do you offer assembly services for power racks and machines?
Currently, we provide detailed digital and printed assembly manuals for all equipment. While we don't offer direct assembly, our products are designed for straightforward DIY setup with standard tools.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer financing options through Affirm to help you build your dream gym now and pay over time.